Our Process

How We Work

Communication is key to successful working relationships with both our colleagues and customers. Nobody likes unpleasant surprises. Our goal is to complete every project on time and within budget. We do everything within our power to move every project along as smoothly as possible – from the minute we set foot in the home to the day we put the finishing touches on the project. Our five-step process ensures everyone understands exactly what’s taking place at every stage of the project:

1. Initial Walk-through
2. Concept Design & Estimate
3. Final Specs & Contract
4. Construction
5. Final Walk-through

1. Initial Walk-through

We first meet the client at their home with the architect and/or interior designer. We jump right in, review the concept designs and discuss possible finishes and budget. If the concept hasn’t been flushed out, we listen to the client, architect and/or interior designer explain the project goal and scope. If the client hasn’t hired an architect or designer and the project warrants it, we will make a referral. Some clients are comfortable making key project decisions; in those cases, we personally guide them through the process. During the walk-through, we take the entire home into consideration, from the style and architecture right down to the mechanicals. We identify any potential issues and areas that may not be up-to-code. We take photos of the interior and exterior, paying special attention to the area(s) to be remodeled.

2. Concept Design & Estimate

After the design parameters are defined and finishes have been established, our remodeling team meets in the home to craft a game plan and an accurate project estimate. Thanks to years of remodeling experience and technical knowledge, our team knows how to realize the owner’s vision for their home in the best and most efficient way possible.

3. Final Specs & Contract

A final construction contract outlines the total cost and payment terms. The contract includes detailed project specifications outlining exactly what we’re doing as well as the materials and finishes we’ll be installing. We also include detailed construction drawings and color copies of every product and finish so you can visualize the end result.

4. Construction

Most homeowners are living in their homes during construction. Our project manager arranges a pre-construction meeting to discuss your house rules, working hours, communication preferences and even where the dumpster will be located. Throughout the project, our staff is courteous, conscientious and respectful. We’ve even set up temporary kitchens, bathrooms and laundry areas when required or requested. We maintain the safest and cleanest possible work environments throughout construction, from the moment we first step into your home all the way through to the final inspection.

5. Final Walk-through

Everyone who’s lived through remodeling is anxious to reclaim their home and begin living in their new spaces. When construction is nearly done, we’ll schedule a time to create, in-depth ‘punch list’ with you. We’ll give you this written list of minor items to be adjusted so you can check them off one by one. When the punch list is completed, Tim Purcell personally conducts a final walk-through to ensure your complete satisfaction with the project.